From slow speeds during peak time to now a constantly resetting modem and blatant lies from Cablevision. Last week they had some sort of an outage and it killed my router. I had to reinstall the firm wear to bring it back from the dead. Modem was blinking ds light, us light was off.
Friday they had some sort of a "maintenance" and the modem was down for the entire day. Now, I'm getting resets every 10 to 20 minutes during routine surfing and streaming NBA League Pass. Modem goes to blinking ds light and us light it out. Called Cablevision again and this is where the lie happens. They claimed my modem has been online for a day. Fine, but I have two modems. They said mine was on for a full day uninterrupted and the other ws on for four days uninterrupted. Well, flat out lie. The other modem was turned off last night and a few hours ago.
Is anyhow else in the Stamford area experiencing the same problems? Here are my numbers from 192.168.100.1 if anybody knows how to decipher them. I can't.
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 193 609.00 MHz -3.07 dBmV 37.09 dB 256QAM 1559141 0 0
Downstream 2 194 615.00 MHz -3.73 dBmV 37.09 dB 256QAM 923140 0 0
Downstream 3 195 621.00 MHz -3.85 dBmV 37.09 dB 256QAM 1028680 0 1
Reset FEC Counters
Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 22.50 MHz 53.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
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