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[OOL] ports 443 and 563 not working

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having a issue with ports 443 and 563 everything was working fine up till yesterday i disconnected my router and tried directly connected to the pc still not working tried rebooting modem and still no go. i also tried connecting my laptop to see if it might be a problem with my pc still no go..... called ool talked to a tech he told me that he sees ports 443 and 563 are both opened told me to go to canyouseeme.org to test and both ports are coming up with a error could my modem be going and need to swap it out???

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