Has anyone gotten Optium's TV Go app installed on a computer? I can't even get it to download. I have tried different brewers and computers.
I can get the app to install on a pone but it has to be connected to my "home network" to get all channels.
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[TV] Optium TV app for laptops.
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[help] Altice One Static IP Issue
I had Altice One installed today from legacy. When I go to the Router Settings/Connected Devices the only devices listed under wifi are devices set to DHCP. I use static IPs on all my devices (cams, printers, etc.). I've tried multiple devices set both ways and it only recognizes when they are set to DHCP. Also, if a device has a IP above 192.168.1.36 and is set to DHCP, it doesn't even recognize it. Under LAN setup/IP Address Distribution I do show 192.168.1.2 - 192.168.1.254. Am I missing something?
Thanks,
ScottZ0
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[OOL] My renewal deal (internet only)
My current new customer promotion was about to expire. I have 200Mbit internet only (my own modem) for which I paid $34.94 for a year ($5/month credit because I was lied by chat agent that installation will be free and it wasn't).
Regular price would be $65 or $70 so I called 1-866-200-7273 and told CSR that I am happy with OOL service but FIOS 200/200 is available for me for $40/month for the first year and asked whether they can match that.
This is what I was given (I received a confirmation email):
Optimum Online $64.95
Optimum 200 $10.00
Network Enhancement Fee $2.50
Network Enhancement Fee $1.00
Extra Discount $-44.96
Total monthly recurring charges: $33.49
She also said there will be some small amount of tax but even then it will probably still be less than FIOS and I don't have to switch providers. This price is supposed to be valid for the next 2 years.
I will report in several weeks if my service doesn't renew as promised.
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Curious.. Does your widget work?
So on the homepage of optimum.net. The On Demand widget for me on all my optimum ID's never works. It always states "We can't get On Demand right now. Please try again later". I'm curios is it doing that for others? Also ever since I got Altice One the My cable boxes page doesn't work lol.. It redirects to some page - https://www.optimum.net/profile/cable-boxes/##about-this-box instead of letting me see the boxes or rename them. Is all this normal behavior ?
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[TV] Cable card compatable equipment.
I would like to stop renting a set-top-box. I know I need to rent a cable card but it seems the only equipment compatible with a cable card is TiVo. Doesn't TiVo require a monthly subscription?
Is there any equipment I can buy that doesn't require a subscription that will work with a cable card?
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BIG channel changes for those without a box!.
I can't even find WCBS channel 2-1 anymore!. WCBS was supposed to change frequencies on august 1 st. but apparently Altice moved that up!.. many other channels have moved too, and I don't like having to search through the garbage to delete the junk channels, and even then, I have to remember where the good channels are now!.. Hauppauge system.
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[OOL] Interference in the mid-600 mhz frequency bands?
I'm seeing a lot of Correcteds in the 639, 657, 663, 669 and 675 mhz frequency bands. I last reset the FEC Counter Monday evening (11pm) and the screenshot is as of Wednesday afternoon 1:30pm. The Correcteds ever so slowly build up. No Uncorrectables.
Any idea what's causing this or how to stop it? My connection seems fine, and yes I know the standard reply is to "not worry about it." I'm curious especially since corrected packets aren't an issue on the 681, 687 or 693 mhz frequency bands.
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[OOL] try pay bill
i try use american express gift card like i always do every month but today it say opp! We were unable to process your most recent payment This could be the result of your credit limit being exceeded, or the credit card is no longer valid. If you feel your Payment Method is correct, please try your payment again late. any one know if they no longer accepting gift card to pay bills thanks.
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AlticeWifi
I got to work this morning and while I was sitting in my car I checked my iPhone WiFi settings and noticed an "AlticeWiFi" SSID with a little lock icon like OptimumWifi_Passpoint displays. I connected in and got a certificate for the connection from Altice.
Is this something new being rolled out to replace OptimumWifi?
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Options on cable box
Is AlticeOne the only option for Optimum now? Can I return them for the SA boxes?
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$64.99 For Life
A client of mine received a letter in the mail that they can get Altice One base (Select TV, 200 Internet) for $64.99/month/life. Has anyone else seen this offer?
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calling 349-6700
Their stupid keypad prmpts don't work.
I call them up, asks for phone number. says there are two accounts w/ my address (because my sister lived w/ me last year and brought her cable boxes and used them until they shut her off because she didn't pay the bill)
I choose my zip and does it work? nope. "I found two accounts associated with your phone number, if you want account 11111 press 1, if you want 22222 press 2"
I press 1
"I found two accounts associated with your phone number, if you want account 11111 press 1, if you want 22222 press 2"
I press 1
"I found two accounts associated with your phone number, if you want account 11111 press 1, if you want 22222 press 2"
I press 1
"I found two accounts associated with your phone number, if you want account 11111 press 1, if you want 22222 press 2"
This will go on forever. I even leaned on the 1 for a full minute. I let go.
"I found two accounts associated with your phone number, if you want account 11111 press 1, if you want 22222 press 2"
I press 0. gives me another line of BS.
I press all of the numbers, "I found two accounts associated with your phone number, if you want account 11111 press 1, if you want 22222 press 2"
I think I leaned on 0 for another 30 seconds then it was saying "we can't find your account with your phone number please hold" then I finally got someone.
This was because I was having horrible pixelating on channels 7 and 8 (abc and hsn). but that's a whole other post.
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Altice One DVR Issues in CT
I moved into a new house in CT last week and my Altice One and Mini boxes fail to play DVR and OnDemand programs 75% of the time on all of the boxes. DVR comes back with error “VID-4.” Optimum has already installed a new drop from the pole to the house and seems clueless. Regular cable TV and Internet work fine. Just the DVR and OnDemand have an issue. Any ideas?
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[TV] ABC and WLIW outages
I'm on the LOng Island Hauppague system of optimum/cablevision. For the last 4 years I've used cable tv w/o a cable box since I have a samsung tv. I often would lose abc and wliw and their sub channels. they would pixelate and often be out totally. Thinking it was just because I wasn't using a box I dealt with it (I have antenna also so I'd just switch over to that if I really wanted to continue watching what I was).
About a month ago I got a box (samsung, no dvr) and lo and behold... I still lose ABC and WLIW. started yesterday and happened again today. I called them yesterday and the rep said she sent an update to the box and rebooted. (I question the update but she did reboot). I rebooted today and it's ok for now. I assume it'll happen again.
So now I know it's not the box. Could it be the tv? IDK.. It's about 11-12 years old. I'm thinking it's the signal.
Anyone else on this end of long island have this problem?
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[TV] Gold package going away?
I saw the gold package is slated to go away in September and Premier will replace. Any idea if that means premier will now include Cinemax and other channels only on gold now? Interesting that you can order Premier with price set for life now.
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[TV] Dissatisfied customers
I'm a person of a certain monthly in come .I asked you representative that I wanted altice one an they said it's only for new customers .it doent say that when it comes up on the inter net is said altice.one internet for 64.99 for life I try fine were it said new members only .an then i.asked do you have packages for senior she said no . How is it that your a big name in the internet but dont have anything for seniors .that is very disappointing .I'm going to see my options with a new company .maybe they will give me what I want not what you choose for me .I been with optimum for may years .I'm very discussed the optimum.
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[OOL] Arris sbg7400ac2 stays downloading OOL service
Hey forum.
I just got OOL ready today and I bought my own modem via Amazon, an arris sbg7400ac2, which was accepted prior to purchase via a phone call and a chat with Optimum. With the modem connected, the modem would constantly cycle through the download process of the initial set-up.
I would get errors such as: "Received response to broadcast maintenance request" or "started unicast maintenance ranging - no response received". The Tech put his modem, what appeared to be an Arris Touchstone TM1602A, and connected.
Any clue on how to resolve this issue?
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old package to new conversion
My inlaws have optimum value, io en espanol and regional sports for tv and optimum 10 for internet. They are paying a ton. So Im going to try to help them by changing names and getting new customer promo.
What is the equivalent tv package for them? I am guessing core tv + optimum en espanol + optimum sports. That would make the altice for life core + espanol + sports + 2 boxes for $109 a month + $59 install. Or I can upgrade to 400 mbps internet with free install for $129.99 a month. Either way, they will have all the same channels correct?
Can I save money by getting my own modem or cable boxes? I have a modem but not sure it supports the 200 or 400 mbps speeds. The signup page doesn't let you select your own modem. I have my own wifi router as well.
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[OOL] Continuing issues with connectivity on internet
Hello, I am on the 300mb tier however for at least a month I will be lucky to get 40mb. Unable to work from home as connection drops and resets every few minutes.
I have been using my own modem for almost a year and have not had issues. I call support and ping tests are fine.
My neighbors report similar issues.
Site visit on Thursday. What should I expect?
FYI, today I had about 15 dropped connections in two hours. Really bad for my job. Lose chatting, video call drops, and emails never leaving outbox.
Today factory reset on Modem (TP-Link TC-7650) and on the Optimum Smart Router. Get almost 100mb but still have connection issues
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[OOL] Optimum resetting my connection during speed tests?
Hi all--I couldn't find any relevant info on the net regarding this topic, so I'm posting here.
I recently tried to run a normal speed test on my network using speedtest.net, and only a few seconds into the test, it would stop and throw an error: "Test failed to complete. Check your internet connection and try again."
So, I tried a test using a different website: https://testmy.net/ --and this time, Chrome browser gave me an error "ERR_CONNECTION_CLOSED"
Checking the JavaScript console on my browser also noted that the connection was closed/reset ("ERR_CONNECTION_RESET")
So curious me, I opened Wireshark to see what was going on, and determine if it was my equipment. Sure enough, when I ran the tests, it would error out after a second. Wireshark spit out Dup ACK followed by a bunch of RSTs.
X1618 4.644669 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=127936 Len=0 1619 4.644770 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=145344 Len=0 1620 4.644895 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=162752 Len=0 1621 4.644956 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=180160 Len=0 1622 4.645289 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=197568 Len=0 1623 4.645420 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=214976 Len=0 1624 4.645501 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=232384 Len=0 1625 4.645501 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=249792 Len=0 1626 4.645754 192.168.7.23 207.246.91.111 TCP 54 [TCP Window Update] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 1627 4.646994 207.246.91.111 192.168.7.23 TLSv1.2 1514 [TCP Previous segment not captured] , Ignored Unknown Record 1628 4.646999 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1629 4.647001 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1630 4.647002 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1631 4.647003 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1632 4.647066 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#1] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1779312 1633 4.647066 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#2] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1780772 1634 4.647110 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#3] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1782232 1635 4.647110 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#4] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1783692 1636 4.647145 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#5] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1785152 1637 4.648038 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1638 4.648042 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1639 4.648043 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1640 4.648044 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1641 4.648045 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1642 4.648048 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1643 4.648049 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1644 4.648050 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1645 4.648182 207.246.91.111 192.168.7.23 TLSv1.2 1514 Ignored Unknown Record 1646 4.648184 207.246.91.111 192.168.7.23 TLSv1.2 458 Ignored Unknown Record 1647 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#6] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1786612 1648 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#7] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1788072 1649 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#8] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1789532 1650 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#9] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1790992 1651 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#10] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1792452 1652 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#11] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1793912 1653 4.648196 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#12] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1795372 1654 4.648197 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#13] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1796832 1655 4.648245 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#14] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1798292 1656 4.648245 192.168.7.23 207.246.91.111 TCP 66 [TCP Dup ACK 1617#15] 50191 → 443 [ACK] Seq=3763 Ack=1595352 Win=262144 Len=0 SLE=1777852 SRE=1798696 1657 4.650225 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1658 4.651252 104.28.12.113 192.168.7.23 TCP 60 443 → 50184 [ACK] Seq=688 Ack=403 Win=31 Len=0 1659 4.655860 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1660 4.655874 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1661 4.659943 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1662 4.659947 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1663 4.659948 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1664 4.659949 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1665 4.659950 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1666 4.660425 192.168.7.23 104.28.12.113 TLSv1.2 148 Application Data 1667 4.662279 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1668 4.662283 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1669 4.662283 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1670 4.662284 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1671 4.662284 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1672 4.662287 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1673 4.662288 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1674 4.662289 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0 1675 4.662290 207.246.91.111 192.168.7.23 TCP 54 443 → 50191 [RST] Seq=1595352 Win=0 Len=0
Next, I tried turning on my VPN connection and repeating the same tests. Everything worked fine (probably since everything was passing through as UDP packets).
What gives? I'm not an expert, but something fishy is going on.
My DNS is Cloudflare (1.1.1.1). I'm using Eero devices as my router.
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